posted on August 19, 2020
It has been an interesting year for me personally and professionally. In the last 12 months I left an industry that I was in for two decades, moved, became the GM at UF and we then had a pandemic. During this time we as a team here at UF have been able to review and reflect on our why. Why do we work here? Why do we do what we do?
What I have learned over the last 12 months is that there are many parallels from my previous industry to my current industry. As with most jobs our jobs here are people first. We must help all members of UF as well as Team UF (this includes all employees). A piece of advice I was once given about this, always be employee first not customer first. If as co-workers we don’t treat each other well then we won’t treat the customer well. Our goal is to treat you well and give you the opportunity to succeed.
UF members join for a multitude of reasons. Some members just come to run on a treadmill and get a little sweat, some do yoga and others join to be a high level athlete. No matter the reason anyone comes to UF it is our job to empower you to be a better version of yourself. With this in mind we are now asking you for some feedback about how we can better service you!
Next time you visit UF please stop at the front desk and fill out a short questionnaire about how we are performing. We debated doing this online, the reason we are doing this in the gym is we want you, the people who actually attend the gym to give feedback. Please be honest and give us your opinions. We are going to leave these questionaries up until the end of next week. After we receive all of them we will review and I will write another blog post about what we are doing to address any issues that we see.
Yours in strength,